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Myabetic was created to transform the diabetes image. After her own diagnosis, founder Kyrra Richards struggled to manage her blood sugar and confidence. She kept her diabetes secret because she was afraid to be associated with a negative stereotype. Kyrra started Myabetic to change this perception. Designed to improve the diabetes lifestyle, our products represent the strength and beauty of our community. Together, we will control our health with style, not shame.

Help - Orders

Orders

Can I change or cancel my order?

Once orders have been processed, they cannot be canceled or changed. Call us Monday-Friday 7am-3pm Pacific Time at (213) 493-4305 extension 0 to modify your order before processing. We will do our best to accommodate any changes.

 

I have not received an order confirmation.

A confirmation email is sent after purchase from customercare@myabetic.com but are sometimes filtered as spam or junk. Check these folders on your email server. If you are still having trouble finding your confirmation email, feel free to contact us at customercare@myabetic.com.

 

How can I track my order?

You will receive an email from customercare@myabetic.com with tracking information as soon as your order ships.

 

Do you offer gift receipts?

We do not offer gift receipts, but pricing information is not included on the shipment packing slip.