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Myabetic was created to transform the diabetes image. After her own diagnosis, founder Kyrra Richards struggled to manage her blood sugar and confidence. She kept her diabetes secret because she was afraid to be associated with a negative stereotype. Kyrra started Myabetic to change this perception. Designed to improve the diabetes lifestyle, our products represent the strength and beauty of our community. Together, we will control our health with style, not shame.

Help - Shipping Returns and Exchanges

Shipping, Returns and Exchanges

Where do you ship?

We ship worldwide!

 

How much will it cost to ship my order?

  • FREE shipping in the United States (expect delivery in 5-7 business days)
  • $20 Express shipping in the United States only (expect delivery in 3 business days)
  • For orders outside the United States, shipping fee is 15 USD (expect delivery in 10-20 business days, 7 business days to Canada).  Import duties may apply and are the responsibility of the customer.

How long should my order take to arrive?

After orders are processed (1-2 days), estimate the following shipping times:

  • United States Orders: 5-7 business days
  • United States Express Shipping option ($20): 3 business days
  • Canada: 7 business days
  • International (excluding Canada): 10-20 business days

Unfortunately, express shipping is not available for international orders.

 

Can I return or exchange my purchase if I don't like it?

Of course! Our products are meant to improve your life with diabetes, so we want you to love it. Return your unused product within 30 days for a refund. Return instructions are printed on your packing slip.

 

FREE EXCHANGES and RETURNS in the United States – Contact us at customercare@myabetic.com for a pre-paid packing slip

 

Express & International shipping fees are non-refundable.


We cannot accept returns of used products.