Help - Shipping Returns and Exchanges
Shipping, Returns and Exchanges
Where do you ship?
We ship worldwide!
How much will it cost to ship my order?
- FREE shipping in the United States (expect delivery in 5-7 business days)
- $20 Express shipping in the United States only (expect delivery in 3 business days)
- For orders outside the United States, shipping fee is 15 USD (expect delivery in 10-20 business days, 7 business days to Canada). Import duties may apply and are the responsibility of the customer.
How long should my order take to arrive?
After orders are processed (1-2 days), estimate the following shipping times:
- United States Orders: 5-7 business days
- United States Express Shipping option ($20): 3 business days
- Canada: 7 business days
- International (excluding Canada): 10-20 business days
Unfortunately, express shipping is not available for international orders.
Can I return or exchange my purchase if I don't like it?
Of course! Our products are meant to improve your life with diabetes, so we want you to love it. Return your unused product within 30 days for a refund. Return instructions are printed on your packing slip.
FREE EXCHANGES and RETURNS in the United States – Contact us at email@example.com for a pre-paid packing slip
Express & International shipping fees are non-refundable.
We cannot accept returns of used products.