Added
to Your Bag

0 items

Continue Shopping

With 415 million people living with diabetes worldwide, we often still feel alone and unprepared. With diabetes bags made for organization and a community of people who are just like you, Myabetic will help you feel connected and prepared for every day with diabetes.

Hi! From
Sunny California!

Whether you have questions about an order or simply need encouragement from friends who understand how overwhelming diabetes can be, we are here to help.

(213) 493-4305

california

Help!

— Contact Us

— Filter By:

More Questions?

Our customer care team is available Monday-Friday between the hours of 9AM-5PM Pacific Time. Please email hello@myabetic.com, and we will reply to your email within these hours.

Frequently Asked Questions

Which product do I choose?

Try our Product Finder to determine which products will fit your diabetes supplies. Gift cards are also available.

 

Do you have a showroom?

We currently do not have a showroom. If you are interested in seeing our products in person, we would be more than happy to arrange an office visit to view our products. Our office is located in Santa Monica, California. Please email customercare@myabetic.com to set up an appointment.

Products

Which product do I choose?

Try our Product Finder to determine which products will fit your diabetes supplies. Gift cards are also available.

 

Are these products designed for a specific type of diabetes?

Our products are designed for both type 1 and type 2 diabetes care.

 

Will your products keep my insulin and other necessities cool?

Myabetic products alone cannot keep supplies cool, but many cases are designed with insulated sections for cold packs or compatible FRIO cooling pouches.

 

How do I clean and care for my product?

Use a soft, damp cloth to clean your product. When using a cleaning or protecting agent, it is always best to test the product on a small, less visible section before using it on the entire product.

Shipping, Returns and Exchanges

Where do you ship?

We ship worldwide!

 

How much will it cost to ship my order?

  • FREE shipping in the United States on orders over $50 (expect delivery in 5-7 business days)
  • $20 Express shipping in the United States only (expect delivery in 3 business days)
  • For orders outside the United States, shipping fee is 20USD (expect delivery in 10-20 business days, 7 business days to Canada).  Import duties may apply and are the responsibility of the customer.

How long should my order take to arrive?

After orders are processed (1-2 days), estimate the following shipping times:

  • United States Orders: 5-7 business days
  • United States Express Shipping option ($20): 3 business days
  • Canada: 7 business days
  • International (excluding Canada): 10-20 business days

Unfortunately, express shipping is not available for international orders.

 

Can I return or exchange my purchase if I don't like it?

Of course! Our products are meant to improve your life with diabetes, so we want you to love it. Return your unused product within 30 days for a refund. Your refund will be processed within 5 days of receipt of returned product.

 

FREE EXCHANGES and RETURNS in the United States – Contact us here for a pre-paid packing slip

 

Express & International shipping fees are non-refundable.


We cannot accept returns of used products.

Orders

Can I change or cancel my order?

Once orders have been processed, they cannot be canceled or changed. Call us Monday-Friday 7am-3pm Pacific Time at (213) 493-4305 extension 0 to modify your order before processing. We will do our best to accommodate any changes.

 

I have not received an order confirmation.

A confirmation email is sent after purchase from customercare@myabetic.com but are sometimes filtered as spam or junk. Check these folders on your email server. If you are still having trouble finding your confirmation email, feel free to contact us at customercare@myabetic.com.

 

How can I track my order?

You will receive an email from customercare@myabetic.com with tracking information as soon as your order ships.

 

Do you offer gift receipts?

We do not offer gift receipts, but pricing information is not included on the shipment packing slip.

Payments

What methods of payment can I use?

We accept:

  • All major credit cards (Visa, MasterCard, Discover, American Express)
  • Amazon Pay
  • PayPal
  • Apple Pay

We do not accept personal checks or money orders.

Warranty

We provide a 6-month warranty for all Myabetic diabetes cases. Diabetes requires a lot of attention, and we are encouraged when our cases are heavily used.

— Live Chat

More Questions?

Our customer care team is available Monday-Friday between the hours of 9AM-5PM Pacific Time. Please email hello@myabetic.com, and we will reply to your email within these hours.