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Myabetic was created to transform the diabetes image. After her own diagnosis, founder Kyrra Richards struggled to manage her blood sugar and confidence. She kept her diabetes secret because she was afraid to be associated with a negative stereotype. Kyrra started Myabetic to change this perception. Designed to improve the diabetes lifestyle, our products represent the strength and beauty of our community. Together, we will control our health with style, not shame.

Hi! From
Sunny California!

Whether you have questions about an order or simply need encouragement from friends who understand how overwhelming diabetes can be, we are here to help.

(213) 493-4305

california

Help!

— Live Chat

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More Questions?

Live chat with us between the hours of 8AM-12PM Pacific Time, and we can be your diabetes accessory matchmakers.

Frequently Asked Questions

Do you have a showroom?

We currently do not have a showroom. If you are interested in seeing our products in person, we would be more than happy to arrange an office visit to view our products. Our office is located in Santa Monica, California. Please email customercare@myabetic.com to set up an appointment.

Products

Which product do I choose?

Try our Product Finder to determine which products will fit your diabetes supplies. Gift cards are also available.

 

Are these products designed for a specific type of diabetes?

Our products are designed for both type 1 and type 2 diabetes care.

 

Will your products keep my insulin and other necessities cool?

Myabetic products alone cannot keep supplies cool, but many cases are designed with insulated sections for cold packs or compatible FRIO cooling pouches.

 

How do I clean and care for my product?

Use a soft, damp cloth to clean your product. When using a cleaning or protecting agent, it is always best to test the product on a small, less visible section before using it on the entire product.

Shipping, Returns and Exchanges

Where do you ship?

We ship worldwide!

 

How much will it cost to ship my order?

  • FREE shipping in the United States (expect delivery in 5-7 business days)
  • $20 Express shipping in the United States only (expect delivery in 3 business days)
  • For orders outside the United States, shipping fee is 15 USD (expect delivery in 10-20 business days, 7 business days to Canada).  Import duties may apply and are the responsibility of the customer.

How long should my order take to arrive?

After orders are processed (1-2 days), estimate the following shipping times:

  • United States Orders: 5-7 business days
  • United States Express Shipping option ($20): 3 business days
  • Canada: 7 business days
  • International (excluding Canada): 10-20 business days

Unfortunately, express shipping is not available for international orders.

 

Can I return or exchange my purchase if I don't like it?

Of course! Our products are meant to improve your life with diabetes, so we want you to love it. Return your unused product within 30 days for a refund. Return instructions are printed on your packing slip.

 

FREE EXCHANGES and RETURNS in the United States – Contact us at customercare@myabetic.com for a pre-paid packing slip

 

Express & International shipping fees are non-refundable.


We cannot accept returns of used products.

Orders

Can I change or cancel my order?

Once orders have been processed, they cannot be canceled or changed. Call us Monday-Friday 7am-3pm Pacific Time at (213) 493-4305 extension 0 to modify your order before processing. We will do our best to accommodate any changes.

 

I have not received an order confirmation.

A confirmation email is sent after purchase from customercare@myabetic.com but are sometimes filtered as spam or junk. Check these folders on your email server. If you are still having trouble finding your confirmation email, feel free to contact us at customercare@myabetic.com.

 

How can I track my order?

You will receive an email from customercare@myabetic.com with tracking information as soon as your order ships.

 

Do you offer gift receipts?

We do not offer gift receipts, but pricing information is not included on the shipment packing slip.

Payments

What methods of payment can I use?

We accept:

  • All major credit cards (Visa, MasterCard, Discover, American Express)
  • Amazon Pay
  • PayPal
  • Apple Pay

We do not accept personal checks or money orders.

Warranty

We provide a 6-month warranty for all Myabetic diabetes cases. Diabetes requires a lot of attention, and we are encouraged when our cases are heavily used.

— Live Chat

More Questions?

Live chat with us between the hours of 7AM-3PM PT, and we can be your diabetes accessory matchmakers.